TS Commerce Developers

Status history, past 90 days

Storeden Platform
Version: 66e35c2
Storeden Platform Updates
Last push: March 18, 2024, 22:17:15
Storeden API Performances
Average response time 49ms

Issues History

CDN Error resolved Oct, 13 2021

  • Resolved ( 10:32 ): Issues has been corrected.
  • Recovery ( 10:27 ): Most website does not encounter this error anymore.
  • Storeden Routing ( 10:15 ): Our engineers have changed some routings in order to speed up the recovery for static files.
  • External Provider Error ( 09:36 ): Some stores may encounter some static resource loading errors. The problem is caused by the CDN provider who is currently experiencing some problems.

Planned maintenance completed Sep, 24 2021

  • Planner maintenance ( 22:47 ): Maintenance completed.
  • Planner maintenance ( 22:30 ): Planned maintenace. Some pages may encounter an high loading time

High latency on some stores resolved Aug, 04 2021

  • Resolved ( 22:56 ): The problem was identified in a carrier line that was isolated and failover was triggered.
  • Monitoring ( 22:53 ): Issue seems to be resolved. Our team is monitoring the issue.
  • Investigating ( 22:51 ): Our team is working on the issue.
  • Incident ( 22:51 ): Some stores are experiencing high access times.

Some API fails under CERT_ERROR resolved Mar, 28 2021

  • Resolved ( 08:35 ): All APIs call are correctly managed.
  • Monitoring ( 07:49 ): A new config has been released to EU region.
  • Monitoring ( 07:33 ): Our team is working on the issue.
  • Incident ( 07:18 ): Some APIs call failed under CERT_ERROR.

Ebay order downloader not available in progress Mar, 22 2021

  • Monitoring ( 17:00 ): We are monitoring this issue.
  • Incident ( 15:11 ): Few store are not able to download orders from their ebay account. Our engineering team is looking at this.

High latency for some stores resolved Jan, 31 2021

  • Resolved ( 21:20 ): Our network team update some routing rules and issue is gone.
  • Monitoring ( 21:17 ): We continue monitor this issue.
  • Incident ( 21:11 ): Few store encounter an high latency accessing their store.

Wind3 Connectivity Issue resolved Oct, 09 2020 - Oct, 10 2020

  • Resolved ( 05:00 ): issue closed
  • Monitoring ( 03:27 ): dns issues seems to be fixed. We continue to monitor dns resolution on wind3 carrier
  • Incident ( 10:54 ): Users with provider Wind3 may encounter connection failure for Wind3 dns issues with Italian provider

CDN Italy > Europe high latency resolved Sep, 08 2020 - Sep, 08 2020

  • Resolved ( 10:07 ): Issue has been resolved.
  • Monitoring ( 09:43 ): A failover routing has been deployed
  • Incident ( 09:18 ): We found an unexpected high latency on CDN for routing Italy2Europe for some Carrier

Endpoint may occur in an error resolved Mar, 28 2020 - Mar, 28 2020

  • Resolved ( 05:48 ): Issue has been resolved.
  • Incident ( 02:04 ): We are working on issue.
  • Incident ( 01:58 ): Endpoint may occur in an error.

Disconnection occurred for some users resolved Feb, 04 2020 - Feb, 04 2020

  • Resolved ( 10:48 ): Issue has been resolved.
  • Monitoring ( 10:47 ): There is an issue with a main connectivity carrier.
  • Incident ( 10:45 ): Some users can not connect to platform.

Main connection switch issue resolved Nov, 16 2019 - Nov, 16 2019

  • Resolved ( 22:42 ): A new switch has been deployed in SuperNap (MI).
  • Monitoring ( 21:28 ): There is an issue with a switch in SuperNap (MI).
  • Incident ( 21:25 ): Some users can not connect to platform.

Scheduler maintenance completed Oct, 19 2019 - Oct, 20 2019

  • Ending ( 02:10 ): Systems upgrade completed without significant downtime.
  • Starting ( 23:50 ): System will be on scheduler maintenance.

Interrupted service on admin panel resolved Oct, 10 2019 - Oct, 10 2019

  • Resolved ( 23:47 ): Issue has been addressed with Retelit carrier(MI).
  • Monitoring ( 17:02 ): Issue has been address on bad routing on SuperNap (MI).
  • Incident ( 17:01 ): Some users are experiencing a connection lost on admin page or website.

Interrupted service on some stores resolved Sep, 20 2019 - Sep, 20 2019

  • Resolved ( 13:01 ): Issue has been addressed and resolved.
  • Incident ( 12:43 ): Some users are experiencing a bad performance loading pages or website unavailable.

Degraded performance. Resolved Jul, 16 2019 - Jul. 16 2019

  • Resolved ( 13:11 ): Issue has been fixed.
  • Incident ( 12:58 ): Some users are experiencing a bad performance loading pages.

Intermitting connection for admin & stores. Resolved May, 17 2019 - May, 17 2019

  • Resolved ( 06:12 ): Issue has been resolved.
  • Incident ( 04:42 ): Some users are experiencing a connection lost loading pages.

Connection lost for some stores. Resolved Apr, 4 2019 - Apr, 4 2019

  • Resolved ( 18:23 ): Issue resolved.
  • Incident ( 18:02 ): Some Italy users are experiencing an high latency or connection lost loading pages.

Experiency high latency. Resolved Mar, 21 2019 - Mar, 21 2019

  • Resolved ( 11:56 ): Issue resolved.
  • Monitoring ( 11:07 ): We are current investigating the issue.
  • Incident ( 11:02 ): France and Italy users are experiencing an high latency on loading pages.

High loading time for some stores. Resolved Mar, 04 2019 - Mar, 04 2019

  • Resolved ( 15:33 ): All systems are working correctly.
  • Monitoring ( 15:30 ): We are monitoring the issue.
  • Incident ( 15:11 ): High loading time for some stores.

Bad routing for some stores Resolved Feb, 24 2019 - Feb, 24 2019

  • Monitoring ( 06:38 ): Resolved
  • Monitoring ( 06:32 ): Traffic directed to some store, is not routing correctly

Massive traffic (Denial-Of-Service) Resolved Feb, 6 2019 - Feb, 7 2019

  • Monitoring ( 11:02 ): Traffic is back to normal level, we will continue to monitoring the situation closely
  • Working ( 08:02 ): We are investigating reports for huge reflection traffic

Interruption in service on some stores Resolved Dec, 24 2018 - Dec, 25 2018

  • Resolved ( 02:11 ): This incident has been resolved
  • Investigating ( 23:45 ): Some stores are currently inaccessible